Refund policy

Refund & Return Policy

VentureTemp Pty Ltd(ABN: 64 683 897 752)
Last updated: 9 September 2025

  1. Your Rights Under Australian Consumer Law (ACL)

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure (such as when a product is unsafe, significantly different from its description, or unfit for its intended purpose) and compensation for any other reasonably foreseeable loss or damage.

Nothing in this policy limits your rights under the ACL. This Refund & Return Policy is provided in addition to your statutory rights.

Note: The consumer guarantees under the ACL apply primarily within Australia. International customers may have rights under their local consumer laws.

  1. Change-of-Mind Returns

We offer a 30-day change-of-mind return period, which commences on the day you receive your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached

  • Final sale, clearance, and custom-made items are not eligible for return (unless faulty)

  • Some products may be subject to specific conditions or warranty limitations (e.g., heating elements or batteries). These will be clearly stated on the product page or in the user manual

  1. Return & Exchange Process

To initiate a return or exchange, please email us at info@venturetemp.com.au with the following:

  • Your order number

  • Reason for return

  • Relevant product photos (if applicable)

Return instructions:

  • Australia: A prepaid shipping label will be provided for eligible returns

  • International: Customers are responsible for return shipping costs and will receive detailed instructions

For exchanges due to size or style, Australian customers enjoy free return shipping.

  1. Refund Processing

  • Change-of-Mind Returns: Refunds are processed within 5-7 business days after we receive and inspect the returned item(s)

  • ACL Claims: We will endeavor to process refunds or replacements for valid ACL claims within 14 business days of receiving the returned item and confirming the issue, in accordance with the "reasonable time" requirement under the ACL

  • Refund Method: Refunds are issued to the original payment method. We cannot transfer refunds to alternative accounts

  • Pre-orders & Delays: Customers may request a full refund for cancelled pre-orders or significant shipping delays

  1. Warranty & Product Use

Some VentureTemp products come with a limited warranty (e.g., heating elements or batteries). Warranty coverage and duration are specified on the product page or in the product manual.

Warranty and refund rights do not apply in cases of:

  • Misuse, neglect, or unauthorized repairs

  • Damage due to normal wear and tear

  • Failure to follow product manuals or safety instructions

  1. Health & Safety Disclaimer

Our heated apparel must be used in accordance with the provided safety instructions:

  • Do not dismantle or modify heating elements or batteries

  • Avoid prolonged exposure to moisture or liquid during operation

  • Always read and follow the product manual before use

Refunds, returns, or warranty claims may be denied if damage results from misuse or breach of safety instructions.

  1. Governing Law & Dispute Resolution

This policy is governed by the laws of Victoria, Australia.

If you have a dispute, we encourage you to contact us first at info@venturetemp.com.au. If the matter remains unresolved, we may agree to refer the dispute to mediation or arbitration. You may also pursue your rights through the Victorian courts or applicable tribunals.

  1. Contact Us

For any questions or to initiate a return, please contact:
info@venturetemp.com.au

We aim to respond to all enquiries within 2 business days.